FAQ

Information About the Hotel, Ambergris Caye, and More

How do I arrive at the hotel from the airport?

The island’s airstrip is located in San Pedro Town, which is 5 minutes from the Mayan Princess hotel. Guests arriving at the airport can take a taxi to the hotel for only $5 USD.

How do I get to the hotel by boat?

There are two water taxi companies operating from Belize City – San Pedro Belize Express & Caye Caulker Water Taxi. Both dock within a few feet of the Mayan Princess Hotel. The boat trip takes just 1.5 hours with a short stop in Caye Caulker before arriving at your hotel in San Pedro, Belize.

There is also a water taxi from Chetumal, Mexico direct to San Pedro with sailings once daily. Please be advised that should you choose to take the water taxi, you will need to arrange transportation from the airport (BZE) to the water taxi location. Once you arrive in San Pedro, the Hotel is within walking distance.

How do I get around once on the island?

All amenities are within comfortable walking distance of the Mayan Princess. Also, many taxis operate around the San Pedro hotel district or guests may choose to rent golf carts or bicycles through the hotel concierge.

What items/clothing should guests bring to the island?

• Light, breathable clothing
• Sandals
• Hats, sunglasses, sunscreen
• Bathing suit!
• Formal wear not required
• There are many shopping options if you forget anything

Is San Pedro safe for tourists?

San Pedro is very safe for tourists and there is a helpful and friendly tourist police force on the island to help visitor.

Is the water safe to drink from the taps?

We recommend purchasing drinking water, which is easily available. We would be happy to make arrangements to stock your room prior to your arrival.

Can I exchange money on the island and what is the exchange rate?

There are several banks and professional money-changing offices throughout San Pedro. The exchange rate is $2 Belizean = $1 USD. Either currency is widely accepted.

How far in advance do I need to cancel my reservation to receive a refund?

All reservations canceled with 30 days of arrival are entitled to a full refund.
Tours & packages may have unique requirements – please contact us for full details.

What languages are spoken by your hotel staff?

The hotel staff is fluent in English, Spanish, and Belizean Creole.

Is this a children-friendly resort?

Of course! There are just as many fun activities for children as there are for adults. In fact, children up to age 12 stay for free!