Hotel Policies

Making Your Stay on Ambergris Caye a Pleasant One

• ROOM ASSIGNMENT: Specific rooms may be reserved in advance as per availability.
• CHECK IN/CHECK OUT: Check in time is 2:00 pm and rooms are not guaranteed to be ready prior to that time. Check out time is 11:00 am. Later departure is only possible if space is available.
• FAMILY PLAN: Up to two children 12 years old and younger may share their parents’ room at no extra charge providing that no extra bedding is required.
• CANCELLATION AND REFUND POLICY:
  • Full refund, less the deposit as a cancellation fee, if reservations are cancelled 30 days or more prior to guest arrival.
  • NO REFUNDS are given within 30 days of arrival.
  • Please note: Portions of hotel and/or package plan and activities not used by guests due to inclement weather or Acts of God are not transferable and are non-refundable.
• DEPOSIT POLICY: A deposit is required to confirm a reservation at Mayan Princess Hotel at time of booking, with full balance due 30 days prior to your arrival, as per the following terms:
  • Low Season (May.1 – Nov.14): A non-refundable deposit equal to 1 night of your stay
  • High Season (Nov.15 – Apr.30): A non-refundable deposit equal to 2 nights of your stay